Job Title - PCN Manager
Salary Scale - £35-45K per annum WTE depending on experience
Days of Work - Tuesdays required, other hours flexible.
Accountable To - PCN Clinical Director and PMs of constituent PCN practices
Contract type - Permanent, Part time 16-30 hours per week
The PCN manager is a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the primary care locality providing strategic transformation support and leadership.
The PCN manager will be instrumental in Northamptonshire Rural PCN delivering on the terms of the PCN directed enhanced service contract (PCN DES). This role will work with member practices to break down challenges to implementation across our population.
The PCN manager will develop strong relationships with member practices and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. They will assist the Clinical Director and Practice managers of member practices in the smooth running and development of the PCN.
The successful candidate will have extensive management experience and will need to understand the complex landscape of primary care within the wider NHS.
The PCN manager will be responsible for disseminating new information across the member practices and will be tasked with coordinating shared learning events.
Excellent IT skills will be needed to run reports and analyze data from clinical systems to provide information to practices on how we can maximize performance and meet targets.
The PCN manager will be essential to recruiting and integrating new roles into our primary care teams and acting as line management for these new staff. A good knowledge of human resources will be needed to look after a growing team of PCN staff.
PCN budgets are growing year on year so the PCN manager will need a good understanding of finance to work with our finance administrator to produce management reports to the board and take responsibility for budgeting and financial planning.
This role would be predominantly home based but the successful candidate would be required to attend on site meetings at member practices or locality meetings where necessary. Hours are flexible but availability for regular board meetings (Tuesday afternoons) would be required.
Northants Rural Network is a Primary Care Network made up of five practices in Rural Northamptonshire. The constituent practices are: Weedon and Greens Norton, Saxon Spires Practice, Long Buckby Practice, Byfield Practice and Crick Surgery.
Our Practices all have high levels of patient satisfaction and work hard to deliver personalised care to around 50,000 patients. We have a committed clinical Director and an active board which includes the Practice Managers and a GP Partner from each practice. We also have a dedicated PCN administrator who will work closely to support the PCN Manager.
Good standard of education with excellent literacy and numeracy skills
Educated to degree level in healthcare or business or equivalent experience
Leadership and/or management qualification
Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Experience of workforce planning, forecasting and development
Experience of working at a senior level in a project and/or transformation and/or business management area
Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
Experience of identifying and interpreting governmental policy
Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
Ability to develop business cases
Good IT Skills are essential.
Knowledge of IT systems in particular Microsoft excel reporting and GP clinical systems Emis Web and SystemOne would be highly desirable.
Human resources – knowledge of HR rules and ability to recruit additional staff and manage a team
Effective time management (planning and organising)
Finance – understanding of basic accounting principles and business finance
Demonstrate personal accountability, emotional resilience and work well under pressure
Essential Personal Qualities:
Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
Ability to use own initiative, discretion and sensitivity
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to use own initiative, discretion and sensitivity
Flexible and cooperative
Ability to identify risk and assess/manage risk when working with individuals
Sensitive and empathetic in distressing situations
Able to provide leadership and to finish work tasks
Problem solving and analytical skills
Ability to maintain confidentiality
Professional calm and efficient manner
Effective organiser, influencer and networker
Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
Other Essential Requirements:
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Evidence of continuing professional development
Access to own transport and ability to travel across the locality when needed.